[Tech] Mazda's Recall email for the 2006 Mazda 5

[jaimeme]

Here is what I got this morning. Followed by calls asking for the car back

Dear JAIME,

When you took delivery of your 2006 MAZDA5, we made a commitment to you to stand behind the quality and safety of your new vehicle. It has recently come to our attention that the exhaust system of your vehicle could have a safety-related problem that may cause a fire.

Although no one has been injured to date, your safety is our highest priority. We ask you to immediately contact your local Mazda service department so they can make the necessary repairs. We have also asked your selling dealer to contact you directly.

Based on parts availability, it could take as long as one month to repair your MAZDA5. We recognize how inconvenient this is, so we have instructed our Mazda dealers and their service managers to arrange a rental or loaner vehicle for you when you arrive at the dealership. There will be no cost to you.

If for any reason you do not want to drive your MAZDA5 to the dealership, you may contact Mazda’s 24-hour roadside assistance service at 800-866-1998 and have the vehicle picked up and delivered to the dealership. Again, the dealership will arrange a rental or loaner vehicle.

We sent you this letter before the official recall notification, which you’ll receive soon, because we wanted you to have the opportunity to begin the repair process on your MAZDA5 as soon as possible.

The MAZDA5 is the most talked-about new vehicle in our lineup and one that has generated some of the best word-of-mouth sales we’ve ever seen. Please accept our apologies for any inconvenience we’ve caused and for interrupting the enjoyment and driving pleasure of your new MAZDA5.

Should you have additional questions, please don’t hesitate to call our Customer Assistance Center at 1-800-222-5500.

Sincerely,


Robert T. Davis
Senior Vice President
Quality, Research and Development

[kknotts]

I returned mine yesterday and they gave me a MPV, now I really feel like a soccer mom and I am a guy. The folks at the dealership were very nice but did not seem to be very well informed. They still really did not seem to know what the fix for the problem was going to be or if it would really going to only take a month.

However, after driving the MPV for a day, I am happy that I got the Mazda 5, or well had the Mazda 5.

Did they offer any thing else beyond the MPV? I have seen on a few other sites that they are offering other types of consideration for the recall.

Thanks.

..k

[CPcrazyfly]

Originally posted by kknotts@Sep 20 2005, 07:34 AM


Did they offer any thing else beyond the MPV? I have seen on a few other sites that they are offering other types of consideration for the recall.

Thanks.

..k

[snapback]306271[/snapback]

im sure it depends on the dealership...i took my 3 in to get the 30k mile service and they gave another 3 to drive around for a few hours...

[jaimeme]

They gave me a 2005 Neon I feel retarded driving it

[CPcrazyfly]

Originally posted by jaimeme@Sep 21 2005, 03:13 PM
They gave me a 2005 Neon* * I feel retarded driving it*

[snapback]306739[/snapback]

i would too. the Mazda dealership i got my 3 from is great. they really take care of you. they would never give you anything except a Mazda. and not a MPV unless thats what you brought in of course

[taz]

Originally posted by CPcrazyfly@Sep 21 2005, 02:56 PM
im sure it depends on the dealership...i took my 3 in to get the 30k mile service and they gave another 3 to drive around for a few hours...

[snapback]306703[/snapback]

They should have given you at least a new MPV to drive. Mazda Corporate is paying the dealer to allow you to drive a brand new MPV for the duration of the recall. If they gave you a neon then they need to pull their collective heads out of the rears and give you a decent car to drive. If you need some documentation to this then will post and you can take to your dealer. The rental car for a 3 during the service is a way different matter. Demand the car you want from them for the duration of this and you will get it. The prospective repair date has yet to be announced.

[malice4you]

Are they back in your garages yet?

[kknotts]

Originally posted by malice4you@Oct 5 2005, 06:46 PM
Are they back in your garages yet?

[snapback]309969[/snapback]

Nope and I called my dealership earlier this week and they still have not identified a fix for the problem. According to the dealership while they can reproduce the problem they cannot do so reliably enough to create a fix. Starting to sound like this might take a little longer than they thought. Has anyone heard anything else?

[MazdaDriver01]

I will try to get some information tomorrow and will post up anything I find out about it.

I recently found out during are training that the fires were mainly caused by those who did not shift while using the sport manual feature. They would drive around for hours in second gear. this is what caused the fire.

[Duncan]

Originally posted by MazdaDriver01@Oct 11 2005, 06:53 PM
I will try to get some information tomorrow and will post up anything I find out about it.

I recently found out during are training that the fires were mainly caused by those who did not shift while using the sport manual feature. They would drive around for hours in second gear. this is what caused the fire.

[snapback]311385[/snapback]

Those people are what I like to call "fucking morons". How do you not notice that the tach is pegged at 6500rpm?